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We
have gathered a number of customer feedback emails
we have received and hope that their comments help
in confirming that we 1) highly prioritize customer
support, 2) offer a pleasant shopping experience
and 3) continue to establish our commitment to the
gaming industry in providing wicked controllers!
GENERAL
"I have now received the replacement
part, and it works fine. I want to take this opportunity
to thank you and commend you for your excellent
customer service. You can be sure that I have told
all the gamers that I know of your service, and
they have all been very impressed. And I will not
hesitate to continue to tell this story. Most of
the responses have been, 'boy, Microsoft wouldn't
do that!' Again, thank you very much."
- David Einarson / June 1/2000
"I couldn't be
more happy with your level of support, and ACT LABS
is high on my list of companies with great products
and great service. Now I can still enjoy the great
wheel. Thanks again!" - Kevin Crowell / Mar
16/2000
"The interaction I've had with you
guys has been nothing short of exceptional. You
have done exactly what you said you would do, when
you said you would do it. Your product is everything
you claim it to be, maybe a little more. You have
been pleasant and easy to deal with. I would vote
for you guys as one of the top people in e-commerce!"
- Mike Lewis / Feb
16/2000
"You have one
great service for customers...thanx a lot and keep
it up!" - Wolfgang
Zellermayer / Jan 11/2000
ACT LABS RACING SYSTEMS
"The newer DirectX and the RC2K patch have
really smoothed out the FF effects. It now feels
like driving. Incredible. Great work from you guys.
The wheel/shifter combo is killer. Any driving game
from here on out that does not support the entire
Force RS system is just not asking to be taken seriously."
- Bradford Roberts / Mar 25/2000
"The product is outstanding.
It works well and seems to be designed and constructed
with care. Above all of this, though, is how helpful
your company is on the phone, and in the help pages
of your web page. If I wore a hat I would take it
off in respect for your exceptional customer service."
- Steve Layton / Mar 7/2000
"Not only am I completely satisfied with the
product I purchase (quality, ease of install, sturdiness,
unbelivable FF effects), but I am also extremely
impressed by the way you do business. Your customer
support is nothing short of outstanding. This setup
has been the best and most satisfying purchase I
have made in at least a year or more." - John
Huckelba / rec.autos.simulators
"I've had my Force RS/Shifter
combo about two weeks now, and I just can't enough!
The experience with Viper Racing is unreal now that
I have the shifter patch installed. Again, this
is a fantastic product, keep up the good work!!!"
- Todd Jones
/ Dec 28/1999
"I have recieved my steering wheel and shift
stick. I am very, very happy with the product and
the service you provided. Thank you very much...
It was a pleasure dealing with your fine company."
- Ted Bee /
Feb 2/2000
"Thank you for producing
such an amazing product (Force RS and Shifter is
what i have). It makes racing a whole different
(and better) experience on the computer. Again,
thanks a lot, it was a great shopping experience."
- Terry Best / Nov 30 / 1999
"Who needs a work out, this thing is a beast.
Worth every penny. Rally Championship takes on a
whole new appearance. Already getting better times,
excellent finish, well thought out, three days of
abuse, and it doesnt carry one battle scar."
- Peter
Jennison / Jan 31/2000
"ACT LABS are the best
company in the world for support." - Linus
from Simracingnews.com
post / Jan 21/2000
"I just wanted to thank you guys for building
the best racing wheel on the market. Its incredible!!!
it really feels good these days to get a product
thats made of high quality materials, is at a great
price, and that works perfectly right out of the
box. Then on top of that its backward compatible
with other game platforms and is forward compatible
with upcoming game platforms. It smokes all the
other wheels on the market today!!" - Greg
Hull / April 27/1999
"I'd just like to say
I admire your company so much, especially for your
commitment to "future-proofing." - Yollie
/Aug 4/2000
GUN SYSTEMS
"Got your system yesterday, and was totally
impressed. One, it worked out of the box with clear
installation instructions. Second, I finally have
a light gun system for my PC have been waiting for
years for this.Thanks again and keep up the good
work!" - Gordon
Jacobson / Jan 12/2000
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