ACT LABS Product FAQ

Any questions? Email techsupport@act-labs.com.

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  1. FORCE RS FAQ

    1. What is a "sure fire" driver installation procedure?
    2. None of the LEDS on the front of the Force RS light up - is this normal?
    3. Will the Playstation engine work with a PS2 and Gran Turismo 3?
    4. In the Windows "Game Controllers" applet, the Force RS status is OK, but when I click on "Properties" I get a "contact with device has been lost" error message - what gives?
    5. In the "test input" section of the Force RS' driver applet, one of the buttons is always lit up - what is going on?
    6. Is there a "self-test" mode for the wheel?
    7. I experience a lag in response to steering inputs with my Force RS connected to the serial port - how can I fix this?
    8. Why won't my Force RS work with Microsoft Monster Truck Madness 2 or Cart Precision Racing?
    9. My Force RS shakes violently in some games, notably Codemasters' Colin McRae Rally and TOCA2 - why?
    10. With the new drivers for the Force RS there is a slider for Default Spring in Gain Settings. What does the check box that says "Always On" do?
    11. Does the USB Engine Cartridge work with both USB and standard serial ports, or just USB?
    12. What is a USB port and how do I check if I have one?
    13. What advantages does USB provide over the serial port?
    14. Why am I having problems using USB with my Compaq Presario, or HP Pavilion computer?
    15. Why can’t I use the serial port connection with Windows 2000/XP?
    16. What is the password for the I-Force Studio software included on the v 1.23 Force RS driver cd?
    17. Do I need to install the I-Force Studio software to use my Force RS?
    18. My Force RS Driver CD is defective - what do I do?
    19. Can I use an adapter to connect the Force RS serial port to my game port?
    20. What is a serial port and how do I check if I have one?
    21. How can I check my serial port to see if it is working OK?
    22. How big is the Force RS, and will it fit my desk?
    23. I have Windows 95 and DirectX 7, and I cannot install the new force RS drivers - what do I do?
    24. My Force RS has started making a high pitched "squeak" when turned - is this a bad sign and can I lubricate it?
    25. My brand-new Force RS feels very stiff and "notchy" - is this normal?
    26. The force feedback in Nascar 3 when using the Force RS feels a bit weak with no feel - why is that?
    27. The force feedback in NFS Porsche Unleashed is really weak in Windows ME, why is that?
    28. The forces in Colin McRae 2 are nonexistent. Why is that?
    29. I can’t get the wheel or shifter to work in Nascar 4
    30. Grand Prix Legends doesn’t have any force feedback. Why?
    31. My force effects are strong in the Gaming Options applet, but weak in my game. Why?
    32. Can I use the Force RS with old DOS-mode games such as Nascar 2, Burnout, and Grand Prix 2?
    33. I have Sierra's Nascar 99 and it supports DirectX, why can't I use the Force RS?
    34. In Windows XP, I get a "File not found error" or "Cannot find the specified file error" during the Force RS driver installation. Help!
    35. Symantec Clean Sweep seems to interfere with the Force RS v2.5 driver installation. Solution?
    36. My game won't detect both the GPL Shifter and the USB Performance pedals even though they appear and test correctly in Game Controllers. This applies primarily to Midtown Madness 1& 2, Monster Truck Madness 1 & 2 but may also solve detection problems with other games.

  2. ACT LABS Shifter FAQ

    1. I can't get the shifter to work in Nascar 4. Why?
    2. I can't get the GPL USB Shifter to work in Rally Championship. Why?
    3. I want to get the RS Shifter for my non-force wheel, but I can't seem to order it anymore. Why?
    4. I have a bunch of driving games that don't support your shifter, how can I get them to work?
    5. Can I use your shifter with my Logitech / Thrustmaster / Microsoft / TSW / etc. wheel?
    6. When I use the ACT LABS Shifter Utility, there is sometimes a stuttering or pause when I first engage a gear to start a race. Why?
    7. When my Force RS Shifter is hooked up, some of the buttons on the wheel won't work. Is something wrong?
    8. I can't get the plastic shifter overlay plates to stay attached to the shifter. Any tips?
    9. What are the differences between the shifters that ACT LABS offers?